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(Finally) A MacBook Repair Extension Program for Seagate (firmware 7.01) Defective HD

By linathael. Original by Lionel - 16/02/2010 15:48:08 CET - Category: Apple

As we reported it several time in the past, some MacBook models equiped with Seagate HD have been facing a high frequency of crash, quickly associated with the Seagate firmware 7.01. Fora long time, Seagate denied the issue, as well as Apple. But things have changed, and Apple decided to implement and launch a MacBook Repair Extension Program dedicated to this problem.

Apple has determined that a very small percentage of hard drives that were used in MacBook systems, sold between approximately May 2006 and December 2007, may fail under certain conditions.

Symptom
A flashing question mark appears on screen when the MacBook is turned on.

Affected MacBook models

  • 13-inch black and white MacBook models with the following processor speeds and hard drive capacities:
  • Processor speed - 1.83GHz, 2GHz, or 2.16GHz Hard drive capacity - 60GB, 80GB, 100GB, 120GB, or 160GB

The good point:

Some customers may have paid for out of warranty repairs that qualify under this program. Apple will contact affected customers (where contact information is available) with details on the reimbursement process. If you believe that you paid for a repair covered by this program and you have not been contacted, you may contact Apple Technical Support.

This worldwide Apple program does not extend the standard warranty coverage of the MacBook.

This program covers affected MacBook models for 3 years from their original date of purchase or until August 15, 2010 whichever provides longer coverage. Apple will continue to evaluate the repair data and will provide further repair extensions if needed.

The bad point: It took Apple (and primarily Seagate) three years to acknowledge the issue and propose a repair program. By that time a lot a customers have already changed the HD themselves, conditions which will NOT open to reimbursement by Apple...

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