As you probably know it now, Apple has integrated several water/humidity sensors in its iPod, iPhone and even MacBook models. It gives Apple certified technical supports a way to check if the damaged or defective devices have been dropped into water and consequently not working anymore, as this is not cover by the warranty. It would be great in a perfect world if several reports were not questioning the reliability of those sensors, hereafter is one of them:
I sent my iPhone for being repairs as I could not receive not emit any call while SMS, data, GPS a,d gravity sensors were all working fine. According to some searches on the web, it seems that it is a rather common problem. All reset procedures have bee tried unsuccessfully before. Apple sent it back arguing that they will not repair it due to the famous water sensor that turned "red", whereas have never been in contact with water since July 2008... As they did not want to take into account my claims, I decided to reset it with the iPhone 0S 3.0 beta (I am a developer), and it is now working perfectly!!
This proves that the diagnostic seems to be only based on the color of the sensor, and the technical support is not even checking if a software problem could affect the iPhone. It does not really sound serious and it is definitely biased. It seems that Apple does not really care to pay for a UPS fast sipping both ways but does not want to make a simple software check-up as soon as one sensor is red...
In summary, if your sensors are red, and independently of the reason of the failure, the warranty will not work. This is just too much, and a really restricted way to consider claims from customers. Indeed, those sensors have a tendency to turn red without being in direct contact with water. You just need to be located for a short time in a humid area or location, and it will be enough to make the sensors turning red. This is very disappointing that Apple technical support does not try to check for other reasons for a failure as soon as they identify a red sensor...
