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Apple Knows about the Fumes/Smelling Issue Affecting Mac Pro

by linathael . Original by Lionel - 30/09/2008 20:56:01 CEST
Hereafter is a report from one of our forum contributors who contacted Apple Care following our news about irritating or weird smelling/fumes originating from some Mac Pro.
I just called Apple Care, and they told me that they know about the reported issues affecting the Mac Pro. They added that only Mac Pro manufactured in 2007 are subjects to such issues, and my Mac Pro built in early 2008 would not be affected.
When I asked to get an official written statement, I had to hold on for 40 minutes while Apple Care representative was asking to his hierarchy if such information could be sent. I finally ended up with Apple Customer service that refused to sent me a written statement about this issue.
I could discus with a "level 2" Apple Care representative who informed me that "we can not sent you any email till Apple released an official statement, even to confirm that your Mac Pro is not among those affected." As Apple did not react early 2007 when the first affected Mac Pro were spotted, one can not know if they will ever react...
As Mac Pro are manufactured or assembled in different locations worldwide (Ireland, China), it remains impossible to know if it is linked to a defect in manufacturing process, or a defined part such as the PSU that is responsible for those fumes or smelling.
Of course, employees will never send you any confirmation letter or email, so far Apple did not release an official statement or communicate about a define problem. Let's hope that Cupertino will not wait too long, as some Mac Pro users might not really appreciate such silence about a potential important issue.
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