Yahoo Will Help Customers of its Music Store

Following the recent announcement of its online music store and its dedicated DRM servers, Yahoo has been under public pressure receiving critics for not properly dealing with its customers. The company decided to offer several ways to compensate shut down of its servers:
- Yahoo Music will refund customers based on songs purchased
- Help customers to migrate their current Yahoo Music library to Real Networks' Rhapsody subscription service, including the lower 10 USD monthly rate carry over for a limited amount of time
- Customers should also have the option of converting their songs to DRM-free songs from Rhapsody instead of receiving the refund.
This is definitely a better offer than the one offered by Microsoft to its customers after announcing the shut down of its MSN Music Store and its DRM servers. Indeed, Redmond's giant simply decided to let the DRM servers running for additional 3 years, and then latter decided what to do. It will then most likely stop them, expecting that most customers will have then moved to another service, limiting the impact of a shut down of its servers as well as the number of unhappy users.
This is again the proof that DRM mostly affect customers who have legally purchased their music, demonstrating how usefulness they are.