While waiting for me to prepare a small guide on the steps that I followed, I think that the victims of the syndrome of the vertical lines will have little hope of winning without, at least, sending a registered letter with notification of reception specifying what was said and judged by the court of proximity of Palaiseau that "this is a recurring defect present on many iMac computers and Powerbook, in France and outside France, that could not be ascribable with any wear or alleged misuse of the consumers; that the origin of the defect is intrinsic with manufacture of the aforesaid computers".The first pdf are the conclusions reached by the judge:
I think that they can claim a replacement of the machine, since many of those who had their machines repaired found that the fault quickly returning.
The following stage is going to court, but in any event it is not recommended; to resort to it without to have sought a friendly solution, however this registered letter is the starting point impossible to circumvent.
Conclusions_Dominique.pdf
The second is the judgement given. Dominique just removed personal information:
Jugement_APPLE.pdf
One should know that even though we are delighted with this win, we are sorry that it was necessary to go before the courts when there was so much obvious evidence concerning this latent defect on these series of machines.
We hope that sincerely Apple will become aware of the loss of image that they undergo by refusing to open their eyes to certain problems; we want to again praise the the after sales service of our preferred company.
