About iPod Reset Utility
Use iPod Reset Utility to restore the following iPod models back to their factory settings when iTunes is unable to do so. The process completely erases all music and data and reinstalls the iPod software version listed below:
iPod shuffle (1st Generation) - iPod Software version 1.1.5
iPod shuffle (2nd Generation) - iPod Software version 1.0.2
Note: iPod Reset Utility is intended for use only with the iPod models listed above; other iPods are not supported. If you are not sure which iPod you have, see Apple Support article 61688: Identifying iPod models
Use iPod Reset Utility to fix the following issues:
iPod will not play music, and cannot be restored using iTunes.
iPod is not recognized by iTunes, but is visible in My Computer or in Device Manager on a Windows PC, or in Apple System Profiler on a Mac.
iPod shuffle (1st Generation) is identified as a device in "Recovery mode." iPod shuffle (2nd Generation) is identified as a "USB DFU device."
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