After this event, Apple had a new contract with a UK-based company, named Celestica; and so far the service was according to Apple renowned for consumer support.
However, according to several sources, Apple has stopped using Celestica service, organizing notebook repair/support thanks to its network of certified Apple Centers. Why? Part of the answer might be found in the following news: http://www.shropshirestar.co.uk/2006/10/loss-of-600-jobs-confirmed/:
The redundancy risk to the whole workforce - 340 permanent staff at the site and a further 325 agency workers - was announced in the summer after bosses said the company lost one of its biggest contracts. The company has since been unable to secure further contracts to save the jobs during a 90-day consultation and now the site will close.
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Celestica took over the site in Priorslee in 2000. Its workers run an electronics manufacturing service to make printed circuit boards. The other side of the company focuses on repairs to electronic products.
According to our information, the large contract lost was the one for Dell Notebook repair. One could easily imagine that afterwards Apple had not choice than finding a new company.
The problem for Mac users is that quality and reliability of Certified Apple Centers for repairing notebook are far to be equal over Europe.
Let's hope that the new revision of MacBook and MacBook Pro will be as problem-free as possible.
