In order toget through it as well as possible and to shed light on this serious problem, Dell has asked for the aid of the American government, more precisely the authorities in charge of consumer safety.
It is already known that the explosion was caused by the battery. According to Dell, there is nothing exceptional about these batteries; identical ones are found in many other portable devices.
You have probably already figured out that Dell, in its actions, has two goals: to shift the blame and to give the impression that the problem could be more universal. And, technically, unless the problem is related to the charging or management of the battery by the machine, it was the correct thing to do.
