From Fred
I would like to add to your previous news, that it is possible to exchange 2 components on the same machine if the customer has obtained a CS Code (customer satisfaction code) from Apple Customer Service, in this case a "multiple part repair" can be performed without financial penalties. The same applied for DAO components (Dead On Arrival).
From Gilou (a forum member):
Hello, it is indeed difficult to repair simultaneously 2 components.From PSM (forum member):
Of course Apple computers are not 100% reliable, but as a certified AppleCenter technician, there are less and less machines being returned for defects; which is a good sign.
Extended AppleCare should be taken for notebooks, due to the long time required to service such computers.
Powermac G5 remain the computer models where it is the most difficult to identify/track a defect.
I order many repair components everyday in a Apple Solution Expert center where I am working; and I have recently ordered a new logic board, display and a airport/BT connector; without waiting for 22 days. One only needs to know how to use Apple solution to assist us: GSX aka Global Service Exchange; and if we really need components we can have them REALLY fast. I even ordered several motherboard for a defect PMG5 dual 1.8GHz (DAO)From XXX
In fact, to avoid any financial physical, each AppleCenter can order 11 components for 10 different serial numbers; in other word one "double repair operation" for 10 repair programs. So one needs to be well organized, and it becomes not such a problem to order a new components and send back the defect one quickly.From Robert (forum members):
As a AppleCenter Support manager, I agree that some of the Apple's procedures are not so easy to handle, but in general, thanks to the GSX (a web service) we can really find a solution for all our problems.
I am in Apple Support business for more than 20 years. And it is not true to say that there are physical limits for the number of repair components to be ordered. Procedures are established to ensure that the quality of the repair service proposed by Certified Apple Centers remains of high quality. Repair centers are evaluated on their ability to perform the right diagnostic. If a center is used to perform the same type of repair operation on the same model; it will have its margin on the working time acknowledged by Apple reduced. So in some cases, following a bad diagnostic, a repair center will ask his customer to wait for a longer time to get his machine fixed in order be able to order a second repair component without being financially penalized.From Guillaume (we have thought twice about it before publishing it, we think that what is described exists, but is rare).
A repair center can exchange several components in the same machine if it is a small percentage of the overall monthly repair work.
At the end of each month, Apple is evaluating its Apple Repair Center network, good centers get bonus, while the bad ones are financially penalized....
Apple policy has been established mostly to fight against unfair Apple resellers that are selling/using components that are not covered by a warranty as it was. With a good organization, there is not problem to repair more than 2 components simultaneously in a computer...In summary, any certified Apple Center can repair several defect pieces in a computer, as long as it does not represent a large percentage of its work, and not used to identify the faulty components after having changed 50% of them; in case of a bad diagnostic.
And of course, we are all humans and not robots, so all technicians are not equally skilled or competent. Apple could maybe publish the evaluation list of its certified Apple Repair centers.
In the future, if we have the time and the resources, it could be interesting to investigate a series of certified Apple Repair centers in order to evaluate them. We would of course include the official AppleCare in this analysis.
