Apple policy on the Nano

Apple sent to the repair centers a briefing on the problems of the Nano screen.
It summarises what has been already told:
- if a screen is broken without any particular request, Apple will exchange it without discussion
- on the other hand, if the screen has been broken by an improper use, no exchange is possible
Of course, we can already image some endless discussions as the Nano can be easily (and quiclky!) scratched, which can give a broken aspect to an iPod only handled without care.
Of course, Apple will strictly refuse to exchange a Nano for scratches only.