iPod Shuffle and after-sales service

Apple found an easy way to deal with the iPod Shuffle after-sales service : no repairing, but an exchange. Ctrl lets us know of that.

I had an issue with the Shuffle, so I went to Apple/iTunes site and they kindly offered to exchange it.
They send the same model in exchange of my Shuffle, and I had to sign a letter stating I'd pay them the price, if in the following 10 days after I've received it I haven't sent the back the faulty one.
This is simply thrilling.