Following a mail, sent at the beginning of 2003, and explaining the impossibility to read some CD on my mac and my car player, EMI-Virgin sent me this letter [recommandé and A-R -translation? it eludes me! (!) : “ Dear Sir, we acknowledge reception of your request and are sorry to learn that you encountered a problem related to the reading of one or our CDs. Copy protecton is a new technology and we are working closely with ou collaborators to improve maxiamlly the prtoection software, knowing that similar problems to the one you pointed us to are occuring occasionally. We set up a service that will be able to send you a CD without CopyControl. In order to do this, please dial the 0820 300 011 (N° Indigo : 0,099 Euro TTC/min). Bien cordialement.” It is actually the second letter I received from them, the fist one was implying they woul ddo nothign for me... I just call and here is how it works: It is almost like a police enquiry: Name, first name, address, email address, description of concerned CDs, description players with issues, even question about the car make! Then the operator (not really aware of the whole thing!) gave me n address where I could send the CD to. Next step? She could not tell me... I will go further down the process and will let you know... |
Did they declare this new information file they are building to the CNIL? (CNIL is the French National Commission for IT and Liberties, to which all files that hold personal data and potentially privacy-invading files must be registered) ?
